Refund Policy

Last updated: August 31, 2026

At GenMeta, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our services and products.

1. Refund Eligibility

We offer refunds under the following conditions:

7-Day Money-Back Guarantee

If you contact us within 7 days of your purchase, we will provide an instant refund if you have not used more than 30% of your allocated credits.

  • Applies to all subscription plans and credit packages
  • Must be requested within 7 days of purchase
  • Credit usage must be 30% or less
  • Instant processing upon approval

2. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

  • After 7 days from the date of purchase
  • If you have used more than 30% of your allocated credits
  • If you have violated our Terms and Conditions
  • Engagement in prohibited or fraudulent activities

3. How to Request a Refund

To request a refund, please follow these simple steps:

  1. Contact Support. Send an email to support@genmeta.app with the subject line "Refund Request".
  2. Provide Details. Include your account email, transaction ID, and purchase date.
  3. Receive Instant Refund. If you meet the eligibility criteria, your refund will be processed instantly.

4. Refund Processing

Once your refund is approved, it will be processed to your original payment method. Processing times may vary:

  • Mobile Banking (bKash, Nagad, Rocket): 1-2 business days
  • Credit/Debit Card: 3-5 business days
  • Bank Transfer: 5-7 business days

Note: Processing times may vary depending on your financial institution.

5. Changes to This Policy

GenMeta reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

6. Contact Information

For refund requests or questions about this policy, please contact us:

Email
support@genmeta.app
Phone
+880 1817-710493
WhatsApp
+880 1817-710493

Legal Information

Trade License Number
8875151896
TIN
892080214766
Business Registration
Registered under the laws of Bangladesh
Refund Policy | GenMeta | GenMeta