Delivery Policy

Last Updated: April 29, 2026

1. Overview

GenMeta provides digital products and services that are delivered electronically. This Delivery Policy outlines how and when you will receive access to our products and services after purchase. As we offer digital goods, there is no physical shipping involved.

2. Types of Digital Delivery

2.1 Subscription Plans

  • Instant Activation: Upon successful payment, your subscription is activated immediately and automatically.
  • You will receive a confirmation email within 5 minutes containing your account details and access instructions.
  • You can log in to your account dashboard immediately to start using the service.
  • Credits and features associated with your plan are available instantly.

2.2 Credit Packages

  • Credits are added to your account automatically within 2-5 minutes of successful payment.
  • You will receive an email confirmation once credits are added to your account.
  • You can verify your credit balance in your account dashboard.

2.3 Desktop Application

  • Download Link: After purchase, you will receive an email with a secure download link for the Windows desktop application.
  • The download link is sent within 5-10 minutes of payment confirmation.
  • Your license key will be included in the email and automatically activated upon installation.
  • You can also download the application from your account dashboard at any time.

2.4 API Access

  • API keys are generated instantly upon subscription or purchase.
  • You can access your API keys from your account dashboard immediately.
  • API documentation and integration guides are available in your account.

3. Delivery Timeframes

  • Immediate (0-5 minutes): Account activation, subscription access, API key generation
  • 5-10 minutes: Email confirmations, download links, license keys
  • Up to 30 minutes: Manual verification for large enterprise orders or unusual payment methods
  • Up to 24 hours: Custom enterprise solutions requiring manual setup

4. Payment Verification

In some cases, we may need to verify your payment before delivering access to our services. This typically occurs when:

  • The payment method requires manual verification (bank transfer, mobile banking)
  • The transaction is flagged by our fraud prevention system
  • It's your first purchase with us and the amount is significant
  • You're purchasing an enterprise plan

If verification is required, our team will contact you via email within 2-4 hours during business hours (Saturday-Thursday, 9 AM - 6 PM BST).

5. Delivery Confirmation

You will receive delivery confirmation through multiple channels:

  • Email Notification: Sent to your registered email address with access details and instructions
  • Account Dashboard: Your account status will be updated to reflect your active subscription or credits
  • SMS (Optional): For mobile banking payments, you may receive an SMS confirmation

6. Delivery Issues

6.1 If You Don't Receive Access

If you haven't received access within the expected timeframe:

  1. Check your spam/junk email folder for our confirmation email
  2. Verify that you used the correct email address during registration
  3. Check your account dashboard to see if access has been granted
  4. Contact our support team at support@genmeta.app with your transaction details

6.2 Technical Issues

If you experience technical issues accessing your purchased products or services, our support team is available to assist you. We will work to resolve any technical issues within 24 hours of your report.

7. Re-Delivery & Access Recovery

  • Lost Email: You can request a new confirmation email at any time from your account dashboard or by contacting support.
  • Download Links: Desktop application download links remain valid for 30 days. After expiration, you can generate a new link from your account.
  • License Keys: Your license keys are permanently stored in your account and can be retrieved at any time.
  • Account Recovery: If you lose access to your account, use the password reset feature or contact support for assistance.

8. Enterprise & Custom Solutions

For enterprise customers and custom solutions:

  • Delivery timelines are agreed upon during the contract negotiation phase
  • A dedicated account manager will coordinate the delivery and setup process
  • Custom integrations may require 2-5 business days for setup and testing
  • Training and onboarding sessions will be scheduled as per the agreement

9. Service Availability

GenMeta services are delivered digitally and are available 24/7, subject to:

  • Scheduled Maintenance: We may perform scheduled maintenance with advance notice. During maintenance, service access may be temporarily limited.
  • Uptime Guarantee: We maintain a 99.9% uptime guarantee for our services (excluding scheduled maintenance).
  • Service Status: You can check our service status at any time from your account dashboard.

10. International Delivery

As our products are delivered digitally, they are available worldwide instantly. There are no geographical restrictions or additional delivery charges based on location. However, you are responsible for ensuring that your use of our services complies with local laws and regulations in your jurisdiction.

11. Support & Assistance

If you need assistance with delivery or access to your purchased products:

12. Changes to This Policy

GenMeta reserves the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Legal Information

Trade License Number: 8875151896

TIN: 892080214766

Business Address: GenMeta Technologies, Gayabari, 5 No. Ward, Gayabari Union, Dimla, Nilphamari, Rangpur, Bangladesh

Contact: support@genmeta.app | +880 1797-890685 | +880 1817-710493

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